At Globe Indi, we value your trust and are committed to providing a transparent and fair refund process for our customers. Please read the policy carefully before making a booking.
1. Refund Policy
Booking amounts are non-refundable. However, the amount may be converted into a voucher, redeemable for any trek or tour with the company within 2 years.
2. Process for Refund Voucher
- Refund voucher requests must be submitted in writing via email to info@globeindi.com with booking details.
- Once the request is reviewed and approved, the voucher will be provided for the next two years.
3. Non-Refundable Services
- Any government permits, passes, or special reservations made on your behalf are strictly non-refundable.
- No refunds will be provided if you voluntarily cancel or leave the tour after it has commenced.
- Add-on services such as extra activities, upgrades, or personal requests are non-refundable once booked.
4. Itinerary & Schedule Changes
- The itinerary may change due to weather conditions, landslides, roadblocks, or other unforeseen factors.
- The trek/ trip leader’s decision regarding safety and route changes will be final and binding.
5. Safety & Conduct
- Participants must follow all instructions given by the trek leader or guide.
- Any misconduct, littering, or use of alcohol/substances during the trek/ trip will result in immediate removal without refund.
- Respect local culture, wildlife, and environment at all times.
6. Liability
- The company shall not be responsible for injury, loss, damage, or delays caused by natural events or third-party services.
- Participants join the trek at their own risk and are advised to have personal medical and travel insurance.