At Globe Indi, we value your trust and are committed to providing a transparent and fair refund process for our customers. Please read the policy carefully before making a booking.
1. Eligibility for Refund
If you cancel your booking, the following cancellation charges may apply:
- 30 days or more before departure: 90% refund of the booking amount
- 15–29 days before departure: 70% refund of the booking amount
- 7–14 days before departure: 50% refund of the booking amount
- Less than 7 days before departure: No refund
- Refunds will be processed after deducting any non-refundable costs such as permits, transport bookings, and accommodation reservations.
2. Process for Refund
- Refund requests must be submitted in writing via email to info@globeindi.com with booking details.
- Once the request is reviewed and approved, the refund will be processed to the original mode of payment.
- Refunds may take 7–10 business days to reflect in your account depending on your bank/payment provider.
3. Non-Refundable Services
- Any government permits, passes, or special reservations made on your behalf are strictly non-refundable.
- No refunds will be provided if you voluntarily cancel or leave the tour after it has commenced.
- Add-on services such as extra activities, upgrades, or personal requests are non-refundable once booked.
4. Itinerary & Schedule Changes
- The itinerary may change due to weather conditions, landslides, roadblocks, or other unforeseen factors.
- The trek/ trip leader’s decision regarding safety and route changes will be final and binding.
5. Safety & Conduct
- Participants must follow all instructions given by the trek leader or guide.
- Any misconduct, littering, or use of alcohol/substances during the trek/ trip will result in immediate removal without refund.
- Respect local culture, wildlife, and environment at all times.
6. Liability
- The company shall not be responsible for injury, loss, damage, or delays caused by natural events or third-party services.
- Participants join the trek at their own risk and are advised to have personal medical and travel insurance.