At Globe Indi, we value your trust and are committed to providing a transparent and fair refund process for our customers. Please read the policy carefully before making a booking.
1. Eligibility for Refund
- Customers may request a refund within 7 business days from the date of payment/booking.
- Refunds will only be considered if the request is made within this timeframe and before the commencement of the trip.
- After 7 business days, payments are considered non-refundable.
2. Process for Refund
- Refund requests must be submitted in writing via email to info@globeindi.com with booking details.
- Once the request is reviewed and approved, the refund will be processed to the original mode of payment.
- Refunds may take 7–10 business days to reflect in your account depending on your bank/payment provider.
3. Non-Refundable Services
- Any government permits, passes, or special reservations made on your behalf are strictly non-refundable.
- No refunds will be provided if you voluntarily cancel or leave the tour after it has commenced.
- Add-on services such as extra activities, upgrades, or personal requests are non-refundable once booked.
4. Cancellations by Globe Indi
- In rare cases where Globe Indi cancels a trip due to unforeseen reasons (e.g., weather conditions, natural calamities, operational issues), customers will be offered:
- A full refund of the package amount, OR
- The option to reschedule to another available date/package.
5. Return Policy (for Merchandise/Products)
- If Globe Indi offers physical products (e.g., merchandise, travel gear), they can be returned within 7 business days of delivery in unused condition with original packaging.
- The cost of return shipping (if applicable) will be borne by the customer unless the product was defective or damaged on arrival.